Privacy Policy

Last Updated: September 2024

City Mobile Hub ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you visit our shop, use our services, or interact with our website and social media channels.

1. Information We Collect

We may collect the following types of information in the course of providing our products and services:

1.1 Personal Information

• Name — for invoices, warranty records, and communication
• Phone number — for repair status updates, order confirmations, and customer service
• Address — for delivery purposes (if applicable)

1.2 Device Information

• Device model and brand — for repair and service records
• IMEI number — for warranty verification and repair tracking
• Issue description — to diagnose and repair your device

1.3 Payment Information

• We accept Cash, UPI, and Card payments.
• We do not store card numbers, UPI IDs, or any payment credentials. Payment processing is handled by secure third-party payment terminals and apps.

1.4 CCTV Footage

• Our shop premises are equipped with CCTV cameras for security purposes.
• Footage is recorded in common areas of the shop (entrance, service counter, display area).
• No CCTV cameras are placed in private or inappropriate areas.

1.5 Website Information

• When you visit our website, we may collect basic analytics data (page views, device type, browser) through embedded services.
• Instagram embed components on our website may set their own cookies (see Section 7).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — To process repairs, sales, and warranty claims
• Communication — To send repair status updates, order confirmations, and respond to inquiries via phone, SMS, or WhatsApp
• Record keeping — To maintain invoices, warranty records, and repair history
• Promotional offers — To occasionally inform you about new products, offers, or services (with your consent)
• Security — To ensure the safety of our premises, staff, and customers through CCTV surveillance
• Legal compliance — To comply with applicable laws, including tax regulations (GST)

3. Data Sharing

We value your trust and are committed to responsible data practices:

• We do not sell, rent, or trade your personal information to any third party.
• We may share your device information (model, IMEI) with the manufacturer solely for the purpose of processing warranty claims through authorised channels.
• We may share information with law enforcement or government authorities if required by law or court order.
• We do not share your personal contact information with any marketing or advertising company.

4. WhatsApp Communication

We use WhatsApp as a primary communication channel for:

• Sending repair status updates (e.g., "Your phone is ready for pickup")
• Confirming orders and product availability
• Answering customer inquiries
• Occasionally sharing promotional offers and new arrivals

5. Data Retention

We retain your information for the following periods:

• Repair records — Retained for 1 year from the date of service, for warranty and reference purposes
• Sales invoices — Retained as per GST compliance requirements (minimum 6 years as mandated by Indian tax law)
• Customer contact information — Retained until you request deletion or opt out
• CCTV footage — Retained for a maximum of 30 days, after which it is automatically overwritten (unless required for an ongoing investigation)
• Website analytics — Aggregated data only, no personally identifiable information retained

6. CCTV Policy

• CCTV cameras are installed for security purposes only — to prevent theft, resolve disputes, and ensure safety.
• Footage is stored locally on secure recording devices and is retained for a maximum of 30 days.
• Access to CCTV footage is restricted to authorised personnel (shop owner/manager) only.
• Footage will not be shared with third parties except when required by law enforcement with a valid legal request.
• Signage indicating CCTV surveillance is displayed at the shop entrance.

7. Cookies & Third-Party Services (Website)

Our website may use the following third-party services that set their own cookies:

• Instagram Embed — When we embed Instagram posts on our website, Instagram (Meta) may place cookies on your browser. These cookies are subject to Instagram's Privacy Policy.
• Google Maps Embed — Our location page uses Google Maps, which is subject to Google's Privacy Policy.

Our website itself does not use tracking cookies or collect personal data through cookie-based tracking. We do not use Google Analytics or similar tools at this time.

8. Your Rights

As a customer, you have the following rights regarding your personal information:

• Right to Access — You can request a copy of the personal data we hold about you.
• Right to Correction — You can request correction of any inaccurate or incomplete personal data.
• Right to Deletion — You can request deletion of your personal data, subject to legal retention requirements (e.g., GST records must be retained as per law).
• Right to Opt Out — You can opt out of promotional communications at any time.
• Right to Complain — If you believe your data rights have been violated, you may file a complaint with the appropriate data protection authority in India.

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

City Mobile Hub does not knowingly collect personal information from children under the age of 13 years. If a child under 13 wishes to avail our services, a parent or guardian must be present and provide consent. If we become aware that we have inadvertently collected information from a child under 13 without parental consent, we will take steps to delete such information.

10. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:

• Physical records (invoices, repair logs) are stored securely in locked premises.
• Digital records are stored on password-protected devices with limited access.
• CCTV recordings are stored on secure, local devices with no remote/internet access.
• We do not store sensitive payment information (card numbers, CVV, UPI PIN).

While we strive to use commercially acceptable means to protect your personal information, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• The "Last Updated" date at the top will be revised.
• Significant changes will be communicated via our website or in-store notice.
• Continued use of our services after the update constitutes acceptance of the revised policy.

12. Compliance

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000 (India) and its amendments
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (India) — as applicable provisions come into effect
• Applicable GST and tax retention requirements