Terms & Conditions

Last Updated: September 2024

Welcome to City Mobile Hub ("we," "our," or "us"). These Terms and Conditions govern your purchase of products, use of repair services, and interaction with our shop located in Vijapur, Gujarat, India. By purchasing from or availing services at City Mobile Hub, you agree to these terms.

1. General Terms

By making a purchase or availing any service at City Mobile Hub, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. We reserve the right to update these terms at any time without prior notice. The latest version will always be available on our website.

• These terms apply to all transactions at City Mobile Hub, whether in-store or via phone/WhatsApp orders.
• Customers must be 18 years or older, or accompanied by a parent/guardian, to make purchases.
• A valid government-issued ID may be required for certain transactions (e.g., SIM card purchases).

2. Product Sales

2.1 Genuine Products

All mobile phones and accessories sold at City Mobile Hub are 100% genuine and sourced from authorised distributors. We deal in the following brands: iPhone (Apple), Samsung, Oppo, Vivo, OnePlus, Mi (Xiaomi), and other brands as available.

2.2 Pricing

• All prices displayed are in Indian Rupees (₹) and are inclusive of applicable GST.
• Prices are subject to change without prior notice based on market conditions and manufacturer pricing.
• We strive to offer the best prices; however, price matching is at our sole discretion.

2.3 Availability

Product availability is not guaranteed. Stock levels may vary. We recommend calling or messaging us on WhatsApp to confirm availability before visiting the store.

2.4 Bill & Invoice

A proper GST bill/invoice will be issued for every purchase. Please retain your invoice for warranty and return purposes. We are not responsible for lost invoices, though we maintain digital records.

3. Warranty Policy

3.1 Manufacturer Warranty

• All new mobile phones come with the manufacturer's standard warranty (typically 1 year for handsets, 6 months for in-box accessories).
• Warranty claims are processed through the respective brand's authorised service centre.
• We will assist you in the warranty claim process but are not directly liable for warranty fulfilment.

3.2 Accessories Warranty

• Third-party accessories may or may not carry a warranty. Please check at the time of purchase.
• Warranty on accessories (if applicable) covers manufacturing defects only, not wear and tear or physical damage.

3.3 Warranty Void Conditions

Warranty on any product is void if:

• The product has been tampered with, repaired, or modified by an unauthorised party.
• Physical damage, water damage, or misuse is evident.
• The original invoice is not presented.
• Serial numbers or IMEI have been altered or removed.

4. Repair Services

4.1 Service Scope

City Mobile Hub provides repair services for all brands, including but not limited to:

• Screen replacement (original & compatible)
• Battery replacement
• Charging port repair
• Water damage recovery
• Software repair, OS updates, and virus removal
• Back lamination

4.2 Diagnosis & Estimates

• A preliminary diagnosis will be performed to assess the issue. This may take 15–60 minutes depending on complexity.
• An estimated repair cost and time will be provided before any repair is initiated.
• Actual repair time may vary. We will keep you informed via WhatsApp or phone call.

4.3 Diagnosis Fee

If you decline the repair after diagnosis, a nominal diagnosis fee may apply. This will be communicated upfront.

4.4 Data & Backup

4.5 Unclaimed Devices

Devices left uncollected for more than 90 days after repair completion (or after communication of non-repair) will be considered abandoned. We are not responsible for such devices. Disposal will be at our discretion.

5. Repair Guarantee

• All repairs performed at City Mobile Hub come with a 30-day repair warranty for the same issue.
• This warranty covers only the specific part repaired or replaced.
• The repair warranty does not cover:
  • New physical damage or water damage occurring after the repair
  • Issues unrelated to the original repair
  • Software-related issues if hardware was repaired (and vice versa)
  • Devices tampered with by another repair shop after our service
• To claim repair warranty, please bring the original repair receipt.

6. Accessories & Lamination

• Screen guards and back lamination: Once applied, these cannot be returned or refunded. No warranty on application quality after the customer leaves the shop.
• Device compatibility for accessories is the customer's responsibility. Please verify your device model before purchasing.
• We will assist in checking compatibility, but final responsibility rests with the customer.

7. Return & Refund Policy

7.1 Dead on Arrival (DOA)

If a new, sealed product is found to be defective upon first use (Dead on Arrival), you may request an exchange within 24 hours of purchase. The product must be returned with:

• Original packaging, unused condition
• All in-box accessories intact
• Original invoice/receipt

7.2 General Returns

• No return or exchange on opened, activated, or used products.
• No return on accessories, screen guards, lamination, SIM cards, or memory cards once opened/used.
• Returns are subject to inspection and approval at our discretion.

7.3 Refunds

• Approved refunds will be processed via the original payment method within 7 working days.
• Cash purchases will be refunded in cash.
• UPI/card refunds may take additional time depending on the bank.

8. Pricing & Payment

• All prices are in Indian Rupees (₹) and include applicable GST.
• Accepted payment methods: Cash, UPI (Google Pay, PhonePe, Paytm, etc.), Debit/Credit Cards.
• No hidden charges. The price quoted is the final price unless additional services are requested.
• Payment must be completed before collecting repaired devices or purchased products.

9. Xerox & Print Services

We also offer xerox (photocopying) and colour printing services at standard rates. These are subject to availability of materials and equipment.

• Print quality depends on the source file quality provided by the customer.
• We are not responsible for the content of documents printed.

10. Limitation of Liability

• City Mobile Hub is not liable for any data loss during repair services. Please backup all data beforehand.
• Our maximum liability for any claim is limited to the service fee or product price paid for the specific transaction.
• We are not responsible for indirect, incidental, or consequential damages arising from the use of our products or services.
• We are not liable for delays caused by parts availability, manufacturer issues, or circumstances beyond our control.

11. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Vijapur / Mehsana District, Gujarat, India.

12. Changes to Terms

City Mobile Hub reserves the right to modify these Terms and Conditions at any time. Changes will be reflected on this page with an updated "Last Updated" date. Continued use of our products and services after changes constitutes acceptance of the revised terms.